1. How Much Is Shipping?
Shipping cost varies depending on your location and shipping options. Standard insured shipping usually range from Free – $9.95.
2. Why didn’t My Order Come Together In One Package?
We ship your orders from various international warehouses (US, Canada, China and Singapore).
Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster.
This means orders containing multiple items may be shipped individually. You may receive an item before the next.
So don’t panic if you don’t receive all of your items at once as the others are on the way.
If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
3. Do You Ship Internationally?
Yes, we ship to most countries worldwide.
4. How Long Will My Order Take To Be Delivered?
Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out.
It usually takes only 10-25 business days for shipping world wide, depending on your location and your country customs processing time.
5. How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier’s website and enter the tracking number to see the shipping status of your package.
6. Can I choose another carrier?
When you place your order at susucollection.com, you may choose standard insured post shipping or express shipping options with options.
7. Why Can’t I Track My Order On The Website?
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can’t find tracking information about your package, please try in 1-2 days later.
8. Why Is My Shipment Status Not Updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
9. Help! There’s A Problem With My Shipment!
If there’s an issue with your package, please contact our Support Team.
Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
– Customs Charges
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped.
We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country.
As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges
that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs.
Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
1. How Can I Pay For My Order?
Current payment via PayPal and credit cards methods for orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club.
2. What Currency Is Displayed On The Website?
Our products are listed in US Dollar.
All major credit and debit cards are accepted securely online and we accept Paypal.
What Is Your Refund Policy?
susucollection.com has a 15 days refund policy for all orders placed through this website.
If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund.
Please note we can only accept returns that are unopened and unused.
What If I Received A Damaged Product?
We always try source for the best quality products for our customers.
However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com,
let us know your problem and please don’t forget to attach photos/videos which can clearly show the issue.